The Importance of CRM Implementation and Management During the COVID Pandemic

The COVID-19 pandemic has turned the world upside down. It has resulted in lifestyle adjustments and changes in the way companies conduct business. It’s not just businesses that are feeling the effects, higher education institutions are having to change their processes including everything from student recruitment to holding classes. Many of these processes are transitioning […]

How COVID-19 Has Affected Enrollment for Students and Universities

College campuses across the nation look a lot different since COVID-19 rocked the world. Some post-secondary institutions have remained fully-online while others are offering a hybrid of virtual and in-person courses. Even for colleges offering in-person learning, the campuses and classrooms look drastically different from the norm. Processes and procedures have been revised to protect […]

Benefits of Retraining Healthcare Contact Center Employees for Remote Working

With constant technological advancements, employers and employees are adopting new ways of doing things. Remote working has become the new norm. The world is also undergoing a major crisis, which has forced most workers to work from home. In this new face, it is crucial to ensure that your employees are prepared for the challenges […]

Healthcare Contact Center Employee Retraining in a Remote Environment

Approximately two-thirds (66.6 percent) of all U.S. hospitals utilize healthcare contact centers, either in-house or outsourced, for a variety of purposes. As with all organizations, managing a healthcare contact center successfully depends on effective two-way communication. As private healthcare organizations work to enhance their customers’ experience across the board, the contact center needs to be a key […]

The Engine Cosmetology School Accelerator: Agility in the Face of COVID-19

COVID-19’s effects on the United States’ economy are far-reaching and complex. A lot of focus has been centered around the pandemic’s impact on retail and manufacturing, but further downstream higher education is suffering as well and cosmetology schools have borne the brunt of the crisis. The CARES Act, passed by Congress in March, earmarked $14 billion in […]

How to Master Student Recruitment in the COVID-19 Era

Higher education has been turned on its head. In the past few months, admissions offices everywhere have had to adjust everything from basic operations to comprehensive strategy in order to contend with the COVID-19 high school and college landscape. Campus events and tours had to become virtual. Visits to high schools were canceled. Phone calls […]