With the high-market competition, advancement in technology and change in consumer behavior, quality has become an essential factor that helps set an organization apart from the rest. Currently, consumers are exposed to a plethora of resources which help them identify whether the items in the market meets their expectations. When customers trust the consistency in the quality of the products and services you offer, they are more likely to make repeat purchases and give referrals to friends and family, and this is why quality control is imperative.
Quality control is a thorough, ongoing process that seeks to ensure that the products and services delivered by an organization meet and surpass the expectations of clients/customers. It also forms the basis for improving efficiency by minimizing wastes and enhancing the quality of processes, the employees, systems, and organizational structures.
At Engine, we help enterprises in the health and education sectors optimize and manage the quality of their products and services through a process-based approach that tracks and analyzes data metrics between the organization and its customers, as well as the interrelated systems that add value at every level. By defining the activities and processes in your enterprise, we develop strategic quality management plans based on analyzed results to help you meet and exceed the expectation of the stakeholders and customers.