When you're a small business, every decision you make has to be based on the most efficient way to provide world-class service from a pint-sized budget. Even if you've got a thriving little business, every extra drop of profit is usually invested in efficiency and growth strategies. You are always looking for a new way to make your customers happy and build that all-important customer base while still coming out ahead at the end of the year. One of the biggest challenges faced by any small business is meeting modern customer service standards with a small, specialized team of employees.
The Challenge of Customer Service for a Small Business
You know you should have a full-suite customer service package including email, chat, and phone. After all, if you've already got a great website and a slowly growing presence on social media, customers will expect to be able to reach out to your business at any time and get an active cheerful team member on the line. Unfortunately, most small businesses don't have the staff, office space, or budget to build their own call center. A staff member stationed by the phone can only help one customer at a time, a task that pulls them away from their other duties.
The good news is that you don't have to 'settle' for assigning someone to answer support calls and emails between their regular work. In fact, you don't have to compromise on customer service quality at all! There is a very small-business friendly solution that can allow you to provide the kind of quality customer service you'd like to without breaking the bank or cutting into the time of your valuable team members who are needed to keep your business running smoothly.
The Rise of Outsourcing for Small Businesses
Because modern business needs and expectations often exceed the staffing capabilities of modestly sized businesses, there is a rising trend of outsourcing agencies available for everything from accounting to marketing. You might be surprised to discover that most companies outsource at least one major service like IT support, web development, or copywriting, and call centers have an even longer history than most of these independent agencies for providing high quality outsourced services. Outsourcing services like call centers form naturally as customer service professionals who work full time can provide complete service to several local companies at once to create a full workload for their expert teams.
By working with an external team of customer service experts, you can provide your customers with the multi-channel support they deserve at a single package price. Because the call center shares its services with multiple businesses, they can afford to offer you a great wholesale price on high-quality customer service, saving you the hassle and expense of trying to set up your own small-scale call and contact center and avoid the risk of leaving your customers unserved.
That Call Center Expertise
Sometimes, even big companies that could afford a whole new department choose to outsource their customer service to a call center. Why? Because they know the value of highly experienced experts. These are customer service professionals who have dealt with every kind of customer and have heard it all from clueless grandmothers to hacker scam artists and they know how turn even the most difficult call into a positive customer experience. When you work with a call center, you get the benefit of specialists with years of in-depth service and technical experience providing calm and courteous assistance to anyone who might send a message your way.
Partnering with a call center is often the best choice a growing business can make. It ensures that the quality of service provided to your customers is worthy of your brand and equal to the consideration you would provide if the business owner themselves was on the phone resolving each customer's problems.
Service Exactly How You Would Provide It
That said, we know it can be difficult to let go of the reigns on a part of your small business, even if you don't want to cover the new tasks yourself. You're used to having complete control. Here at Vcaretec, we understand that the customer service offered in your company's name for your products and services needs to be uniquely attuned to your business and the needs of your clients. That's why we always work closely with our clients to ensure that we can provide exactly the right kind of service for your company.
We want to make sure that if your customers have questions, we provide the answers. If you have specific brand priorities for customer service or special ways you like to resolve customer conflicts, we will be equipped to provide them. We can even put customers through to your store for special approved circumstances you've asked to handle personally. Your customer service should be provided with the same quality, style, and solutions as if you and your tight-knit small business team were taking the call yourselves but with the smooth service expertise of our customer service veterans.
Hiring a call service for your small business may seem daunting at first, but if you're ready to drastically improve your customer experience efforts without hiring new employees to answer phones and chat messages, outsourcing is the perfect solution. Whether you're a brand new company looking to get the full suite of services together for opening day or an established small business ready to take your customer service to the next level, our call center experts here at Vcaretec are waiting to learn about your company, take your calls, and make your customers happy with every service.
We can help you achieve the kind of customer service that is worthy of your brand and right for your customers over the phone lines, email, chat, and even social media communications. For more information about outsourcing to a call center or to schedule a consultation on the right customer service plan for your small business, please contact us today! We're always happy to help a new customer increase their customer satisfaction and service quality.